Privacy policy.
Last updated
Who we are
Sixo Agency is a one person marketing and web design business owned and operated by Darren Walker, at 8682 122 Ave, Grande Prairie, Alberta, T8X 0P7, Canada. This policy covers the website at sixo.agency. When it says we or us, it means that one person.
We are subject to Canada's Personal Information Protection and Electronic Documents Act and to Alberta's Personal Information Protection Act.
What we collect
Information you type in
If you fill in a form on this site, we receive what you put in it. Depending on the form that is your name, email address, phone number, business name, town, the kind of work you are asking about, your rough timeframe, and your message. Only your name, email and message are ever required. Nothing else on the form is compulsory.
If you tick the box agreeing to receive text messages, we also record that you agreed, when, and on which page of the site.
Information collected automatically
Like nearly every website, ours records ordinary technical information when you visit: the pages you look at, roughly where in the world you are, what browser and device you used, and the site that referred you. We use this in aggregate to understand which pages are working. We do not try to identify you personally from it.
We do not knowingly collect information from children, and this site is not aimed at them.
Why we collect it
- To reply to you. That is the entire reason the contact forms exist.
- To text you about your enquiry, but only if you ticked the box allowing it. See Text messages.
- To quote work accurately. Knowing the type of project and the timeframe means the first reply is useful rather than a request for more information.
- To keep the site working and understand what people read.
- To keep bots out of the forms.
We do not sell your information. We do not rent, trade or share it for anyone else's marketing. We will not add you to a mailing list because you sent an enquiry.
Text messages
Our forms include an optional box you can tick to receive text messages from Sixo Agency. Leaving it unticked does not stop you sending the form. If you tick it, we may text the number you gave us about your enquiry: replies, follow-ups and appointment reminders. We do not send marketing or promotional text messages.
Message frequency varies with the conversation. Message and data rates may apply. Reply STOP to any message to stop receiving texts, or HELP for help. The full terms are in our Terms of Service.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are excluded from every other category of sharing in this policy and will not be shared with any third parties. Information may be shared only with subcontractors that support delivering the messages, such as the platform that sends them.
Who else is involved
Running a website means a handful of other companies necessarily touch some of this. These are the only ones, and each one is here because the site genuinely uses it:
- Cloudflare hosts the site and provides the Turnstile check that sits on the forms. Turnstile receives your IP address in order to tell a person from a bot. It is used instead of a traditional CAPTCHA specifically because it does not track you across the web.
- Mailgun delivers form submissions to our inbox. Whatever you typed passes through them on the way.
- HighLevel (also known as LeadConnector) is the customer relationship system our form submissions are stored in, and the platform we use to send text messages to people who have agreed to receive them.
- Google is involved in several places: Google Tag Manager and analytics for visitor statistics, Google Fonts for the typefaces, an embedded Google map on the contact page, and profile photos loaded from Google alongside our Google reviews. Google's own privacy policy governs what they do with that.
We may also disclose information if the law requires it. That has never happened.
Cookies and local storage
This site sets one thing of its own on your device: a small entry called sixo-theme, which remembers whether you chose the light or dark appearance. It is stored in your browser, it is never sent to us, and clearing your browser data removes it.
Beyond that, Google Tag Manager and analytics may set their own cookies, and Cloudflare Turnstile may set a short lived one while it verifies a form. You can block or clear cookies in your browser settings; the site will still work.
How long we keep it
Enquiries stay in our email and our customer relationship system while there is a reason to keep them, which usually means the conversation, the project, and our accounting records afterwards. If you ask us to delete an enquiry and we have no legal reason to keep it, we will. If you reply STOP to our texts, we keep a record of that so you are never texted again by mistake. Aggregate analytics are kept according to the retention period set in the analytics account.
Your rights
You can ask us what personal information we hold about you, ask for a copy, ask us to correct it, or ask us to delete it. Email hello@sixo.agency and you will get an answer within one business day. There is no charge and no form to fill in.
If you are not satisfied with how we handled it, you can complain to the Office of the Privacy Commissioner of Canada or to the Office of the Information and Privacy Commissioner of Alberta.
Security
The site is served over HTTPS, form submissions are encrypted in transit, and access to the inbox that receives them is protected by a password and two factor authentication. No system is perfectly secure, so please do not send anything highly sensitive such as passwords, banking details or identification numbers through a website form.
Changes
If this policy changes, the date at the top of this page changes with it. There is no archive of previous versions; the page you are reading is the current one.
Contact
Questions about any of this go to hello@sixo.agency or (587) 803-1819, or by post to Sixo Agency, 8682 122 Ave, Grande Prairie, Alberta, T8X 0P7, Canada.